Ten main reasons why cloud technology is taking center stage in call centers: Flexibility of OPEX over CAPEX. The shift from upfront capital costs to ongoing pay-as-you-go operational costs means that cloud-based solutions offer contact center managers a way to deploy new technology and scale up or down in a cost-effective way. For outsourcers and telemarketers who may have call volumes that vary dramatically depending on campaign levels, solutions with a flexible pay per usage […]
VoIP
53 posts
Forecasts from the global analyst firm Ovum reveal that OTT VoIP will cost the global telecoms industry $479bn in lost cumulative revenues by 2020, which represents 6.9% of cumulative total voice revenues. However, new research Future of Voice provides some reassurance to operators that are fearful of the demise of traditional telephony. It suggests that although revenues continue to fall, voice traffic is simply shifting rather than collapsing. Carefully targeted price increases are expected to […]
An interesting infographic forecasting the change in the revenues and growth of cellular, land line and VoIP services through 2015. Source
Building an effective communication strategy through the use of appropriate technology is a key to any successful enterprise, especially in today’s times. Communication technology has undergone a sea-change from just voice-based communication through telephone to the use of collaborative tools in communication, such as email, voicemail, instant messaging, video conferencing, smartphones and the like. In the past four to five years, Unified Communication (UC) has become the next-gen communication methodology of choice for effective corporate […]
VoIP-over-VPN technology protects the privacy of corporate voice communications in industrial networks, while delivering the cost-saving and technology benefits of Voice-over-IP. By reducing or eliminating phone charges, consolidating infrastructure, and streamlining network operations and maintenance, Voice over Internet Protocol (VoIP) offers tremendous cost-savings for oil and gas companies and other industrial sectors. As with any new technology, however, there can be a down-side. Most VoIP gateways compromise communication security by transporting VoIP and data traffic […]
Using the OSI network layer model as a basis, here’s how to derive a simplified three-layer model for SIP-based VoIP and corresponding threats and defenses. The resurgence of interest in VoIP to provide telephone services worldwide is often credited to the use of session initiation protocol (SIP) for signaling. Both residential and enterprise VoIP services are widely deployed. IP telephony may be used either to replace the primary telephone service or to provide additional telephone […]
Researchers have devised a new scheme for hiding secret data within VoIP packets, making it possible to carry on legitimate voice conversations while stolen data piggybacks on the call undetected, making its way to thieves on the outside. Called transcoding steganography or TranSteg, the method calls for setting a larger-than-necessary payload space in VoIP packets and using the extra room to carry covert messages. In their experiment the researchers could send 2.2MB of covert data […]
IP telephony encompasses a set of technologies enabling voice, data and video over existing IP-based LANS, WANs and the internet. Using voice over IP (VoIP) as the enabling technology to transport phone calls allows firms to eliminate legacy circuit-switched (TDM) systems and lower equipment costs by converging applications onto a single infrastructure, while browser-based interfaces can simplify system management. Software upgrades are also much easier to implement, as are adds, moves and changes (AMCs). At […]
If your organization doesn’t actively manage E911 location information you are increasing the odds that an emergency responder may not be able to find a 911 caller in need quickly enough to help. It’s that simple. What should be a no-brainer component of an enterprise workplace safety plan is too often overlooked or, worse, consciously passed over. This isn’t a technology problem; a wide range of hardware, software and cloud-based E911 solutions exist to address […]
Historically, business telecommunications has been a highly exclusive club of well-financed service providers who have been highly dependent upon business models that are pegged to over-subscription, product bundling and oligopolistic market control. Telecommunications infrastructure has been a world of very expensive, highly proprietary equipment and telecom applications such as voicemail, conferencing, three-way calling and caller ID have been developed exclusively within the doors of the large service providers who intended to put them in the […]