Companies are looking for cloud solutions that satisfy the requirements of the IT manager in terms of reliability, security and rapid access to data, while still receiving everything they need such as service, flexibility and user-friendliness. By consolidating resources into secure, redundant and hardened data centres, providers of cloud solutions can offer a considerably higher degree of reliability and increased network security than before. Yet many companies are still sceptical about these claims and doubt […]
contact center
3 posts
In the contact center space today, the cloud is having a significant impact. Not only does this deployment model offer lower cost and greater functionality, it can also open up a broader reach for those operating in nearly every industry. In a recent Contactual white paper, the company took a broader look at the two biggest affects of the cloud on the traditional contact center. Cost Benefits of the Virtual Call Center With the integration […]
Hosted voice over Internet Protocol (VoIP) services can level the playing field for small and mid-sized businesses, making enterprise-grade communications available for a monthly subscription fee. At the same time, the flexibility of hosted business telephony offers unparalleled value for larger players as well. Here’s a look at ten reasons hosted VoIP services could be the right choice for your business: 1. Lower upfront cost: VoIP services maintain a system infrastructure on behalf of the […]