Building an effective communication strategy through the use of appropriate technology is a key to any successful enterprise, especially in today’s times. Communication technology has undergone a sea-change from just voice-based communication through telephone to the use of collaborative tools in communication, such as email, voicemail, instant messaging, video conferencing, smartphones and the like. In the past four to five years, Unified Communication (UC) has become the next-gen communication methodology of choice for effective corporate […]
sip
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Using the OSI network layer model as a basis, here’s how to derive a simplified three-layer model for SIP-based VoIP and corresponding threats and defenses. The resurgence of interest in VoIP to provide telephone services worldwide is often credited to the use of session initiation protocol (SIP) for signaling. Both residential and enterprise VoIP services are widely deployed. IP telephony may be used either to replace the primary telephone service or to provide additional telephone […]
Channelling voice calls over IP networks has brought many advantages to enterprise communications, but it also creates some security risks. Though Voice over Internet Protocol (VoIP) services are available for both consumer and business markets, it is from the latter that most enthusiasm for it has come; for this reason, it is also where most of VoIP’s security issues occur. While the commercial sector has, of course, invested heavily in protecting their data networks from […]
For anyone who has an internet connection, paying attention to your network security should be one of the most important things you can do. With a well maintained and managed network, you won’t need to worry about viruses or compromising sensitive data and access. Here are some simple steps you can take to make sure that you are protected: 1. Install and use a credible Anti-spyware, Anti-virus software package Spyware can present a major problem, […]
Hosted voice over Internet Protocol (VoIP) services can level the playing field for small and mid-sized businesses, making enterprise-grade communications available for a monthly subscription fee. At the same time, the flexibility of hosted business telephony offers unparalleled value for larger players as well. Here’s a look at ten reasons hosted VoIP services could be the right choice for your business: 1. Lower upfront cost: VoIP services maintain a system infrastructure on behalf of the […]
Regular attendees of the Enterprise Connect conference (formerly VoiceCon) couldn’t help but notice that this year everyone was talking — and talking more seriously — about implementing session initiated protocol (SIP) trunking. Although other conference topics such as Unified Communications and mobility may have been more glamorous, SIP trunking was often in the background as an enabling technology that can make those things work, or work better. SIP is an Internet standard for establishing and […]
Today, we’d like to spotlight two great reports that may interest our audience. The first report, written by Abner Germanow and Jonathan Edwards at IDC is titled “Virtualizing UC: Reaping the Benefits and Understanding the Issues for Real-Time Communications.” The second report is called “Accelerating UC Deployment with a SIP/XML Architecture” written by Zeus Kerravala, distinguished research fellow at Yankee Group. The reports are sponsored by Avaya and are hosted on Webtorials. The first paper […]
Contact centers that want to easily interoperate with other vendors, partners, and worksites must standardize with Session Initial Protocol (SIP) over their Voice-over-IP (VoIP) communications systems. Once an organization’s VoIP is SIP-enabled, they open themselves up to virtualizing multiple operations, increasing flexibility, reducing costs, and improving overall efficiency across an endless array of communications options. Here’s how organizations are improving customer service with SIP-enabled VoIP communications: Virtualize. An all IP-based solution doesn’t require PBX hardware […]
Hosted voice technology is an innovative new method for delivering enterprise phone system functions to end users. Part of the ‘cloud computing’ concept, a hosted voice system (PBX) acts exactly like a traditional desk phone, but instead of residing locally, all software and functions are housed in the meshPBX state-of-the-art data centers. You simply access your voice needs with a simple internet connection. Hosted voice offers numerous advantages in terms of cost savings, access flexibility […]