Less than a decade ago I owned an advertising agency with 30 staff across three locations. As a digital agency our work was primarily email, internet access, document writing and sharing. To achieve and support that we had a dedicated room in Ipswich that housed switches and servers, back up facilities, racks and air conditioning units to stop everything overheating. The cost of installation was in the tens of thousands and the cost of maintaining […]
broadband
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Voice over Internet protocol essentially describes audio communication carried through Internet-based networks – basically, phone calls made over the Web, rather than through traditional phone lines. The term is also sometimes used to describe video-based communication carried over the Web from mobile devices, but is usually reserved for Web-based phone calls. For years, VoIP never really caught on in the consumer market, and even less in the business world. Because the service is dependent on […]
Small and medium enterprises (SMEs) are beginning to use hosted Voice-over Internet Protocol (VoIP) solutions as an inexpensive substitute to in-house applications, a technical services provider believes. This is because hosted VoIP solutions remove hardware and in-house maintenance costs, a representative from PlanetMagpie has said. As a result, businesses are able to instead spend their money on other areas of their operations, which could be particularly important in the current economic climate. VoIP can enable […]
As the business process outsourcing (BPO) industry is expected to grow strongly this year, a software company encouraged call centers to cut capital and operational costs by using cloud computing. “There’s a new call center model in town. At the very least, you should do your due diligence to decide if it’s right for you,” inContact executive vice president Jim Tanner said in a statement issued Monday. Call centers — expected to grow by 28 […]