Companies are looking for cloud solutions that satisfy the requirements of the IT manager in terms of reliability, security and rapid access to data, while still receiving everything they need such as service, flexibility and user-friendliness. By consolidating resources into secure, redundant and hardened data centres, providers of cloud solutions can offer a considerably higher degree of reliability and increased network security than before. Yet many companies are still sceptical about these claims and doubt […]
voice
6 posts
Securing Voice over IP (VoIP) doesn’t have to be a challenge for small and medium-sized businesses (SMBs). VoIP is basically a phone call over the Internet. It offers the same promises – and pitfalls – as the Internet. The promises are cheap and easy communication over a readily available and easy-to-use public network – the Internet. The pitfalls are the same security weaknesses of that network, which wasn’t originally designed for security – or phone […]
Cloud computing has quickly established its rightful place in modern IT organisations, helping enterprises become more agile while keeping close watch on costs. As a new mainstream appeal, the new delivery model has proven its stripes with applications like messaging, storage and CRM. Now, technology innovators are applying what they learned. Cloud service delivery has hit critical mass, with the majority of organisations already riding the wave. With that adoption, enterprises have become more comfortable […]
Contact centers that want to easily interoperate with other vendors, partners, and worksites must standardize with Session Initial Protocol (SIP) over their Voice-over-IP (VoIP) communications systems. Once an organization’s VoIP is SIP-enabled, they open themselves up to virtualizing multiple operations, increasing flexibility, reducing costs, and improving overall efficiency across an endless array of communications options. Here’s how organizations are improving customer service with SIP-enabled VoIP communications: Virtualize. An all IP-based solution doesn’t require PBX hardware […]
Small to medium businesses (SMBs) are increasingly turning to VoIP solutions as a way of saving money, according to research from IT analyst firm AMI-Partners. More than 30 percent of small businesses (SBs, 1 – 99 employees) and 50 percent of medium businesses (MBs, 100-999 employees) said that Voice over Internet Protocol (VoIP) technology would become critical to their business operations. SMB decision-makers said they see benefit from VoIP in improved staff productivity, streamlined dispersed […]
Hosted voice technology is an innovative new method for delivering enterprise phone system functions to end users. Part of the ‘cloud computing’ concept, a hosted voice system (PBX) acts exactly like a traditional desk phone, but instead of residing locally, all software and functions are housed in the meshPBX state-of-the-art data centers. You simply access your voice needs with a simple internet connection. Hosted voice offers numerous advantages in terms of cost savings, access flexibility […]