Ten main reasons why cloud technology is taking center stage in call centers: Flexibility of OPEX over CAPEX. The shift from upfront capital costs to ongoing pay-as-you-go operational costs means that cloud-based solutions offer contact center managers a way to deploy new technology and scale up or down in a cost-effective way. For outsourcers and telemarketers who may have call volumes that vary dramatically depending on campaign levels, solutions with a flexible pay per usage […]
adoption
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According to a new report by cloud security company CipherCloud, compliance is the single biggest concern for large organizations looking at cloud adoption. The company surveyed its 100-plus large global customers and found that, for 64 percent, compliance was their top cloud security obstacle, followed by unprotected data for 32 percent. Of those concerned most about compliance, 58 percent said that cloud services violated data protection laws in their country, 31 percent said they violated […]
Improvements in hardware, software, and networking have combined with the secular trend toward outsourcing to usher in the era of cloud computing. The economies of scale offered by remote data centers managed by third parties allow enterprises to offload or outsource some or all of their computing and storage workloads. Cloud adoption is particularly cost-effective for smaller and midsize users that lack the capital, manpower, or expertise to build and maintain their own data centers. […]
Here are some key cloud computing statistics that highlight the growth and adoption trends of this strategic technology: Cloud spending By 2015, end-user spending on cloud services could be more than $180 billion By 2014, businesses in the United States will spend more than $13 billion on cloud computing and managed hosting services It is predicted the global market for cloud equipment will reach $79.1 billion by 2018 59 percent of all new spending on […]
The use of cloud computing is growing, and by 2016 this growth will increase to become the bulk of new IT spend, according to Gartner. 2016 will be a defining year for cloud as private cloud begins to give way to hybrid cloud, and nearly half of large enterprises will have hybrid cloud deployments by the end of 2017. “Overall, there are very real trends toward cloud platforms, and also toward massively scalable processing. Virtualization, […]
Virtualization has become the key technology underpinning ‘cloud-era’ IT infrastructure because the ability to deploy virtual instances of servers, desktop PCs, storage devices and network resources allows existing hardware to be utilised efficiently, and makes for much better manageability, flexibility and scalability. The graphs below highlight adoption trends across various implementations and applications:
The hidden costs were explored in a new survey of 468 CIOs, conducted by Research In Action and underwritten by Compuware Corporation. There’s no question a lot of money is going into cloud projects — two-thirds of the respondents say that cloud is their top investment area for 2013. Many have crunched the numbers for the up-front costs of cloud computing, which typically include subscription fees, combined with some level of staff time required for set-up, user […]
Small and medium businesses have a lot to gain through adopting cloud computing, a recent research from comScore – sponsored by Microsoft – shows. Not only would these companies benefit from important time and money savings when adopting the cloud, but they also see increased security levels, the aforementioned research shows. According to the survey, which was conducted among both cloud and non-cloud SMBs in the U.S., India, Hong Kong, Malaysia and Singapore, most businesses […]
Biggest spending is going towards tablets, cloud and virtualization, according to a new study. Small and medium-sized businesses are spending more money on IT, including adopting tablets, cloud services and virtualization to a greater extent, according to Spiceworks’ State of SMB IT survey. IT budgets at companies with fewer than 1,000 employees grew 6 percent in the first half of 2012 from the second half of 2011, and 15 percent year-over-year, according to the survey. […]
According to a survey carried out by hosted IT service provider Rise, 91 per cent of businesses strongly feel more needs to be done to educate end-users about the business benefits of adopting a Cloud infrastructure. The survey, conducted at a recent IT industry event, also identified that when it came to Cloud uptake the biggest concern for firms is where their data is being stored, with 64 per cent of surveyed participants identifying this […]