Cloud computing and business analytics are set to inject new life into the business process outsourcing (BPO) sector through reduced upfront costs and better use of the data. IT-enabled BPO is big business, but IT’s role is largely as an enabler of efficiencies. The IT infrastructures that support BPO can be fine-tuned to cut costs, but the best-performing BPO deals are using IT to innovate. Recent research from Accenture revealed that only 20% of BPO […]
cost of ownership
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In a bid to make virtualisation and cloud computing more palatable to enterprises which have a high concentration of mobile users, or are implementing a Bring your Own Device (BYOD) strategy, VMware has launched a fistful of new products and a public beta of a system that offers what it describes as “Dropbox for the enterprise”. The products available today and later this year bring to life the product roadmap that VMware outlined at its […]
The issue of success or failure in moving your company data, IT storage, servers or software to the cloud is often driven by technical issues, including performance, bandwidth, security and total-cost-of-ownership (TCO) considerations. While many of these factors are key criteria for selecting cloud solutions, they usually don’t align with the bigger picture that C-level executives must consider when adding new IT solutions. How IT can help sustain or create a competitive advantage has never […]
Over the past 24 months, the interest in cloud computing – a general term for software deployed through hosted, managed services and software-as-a-service (SaaS) models – has continued to grow. As a result, the movement of more business applications into the cloud is becoming more prevalent. This popularity is made clear when you consider the recent report from ARC Advisory Group, which revealed the supply chain management market grew 7 per cent in the last […]
If potential cost savings are driving your desktop virtualization decision, beware the ROI killer: Over-provisioning. Over-provisioning is a nice way of saying you’re throwing money away. That could happen in a variety of forms, such as buying infrastructure that it better suited for a much larger company, planning for growth that doesn’t happen, or not doing your homework on what other technology you’ll need to support virtualization. But fear of wasteful spending shouldn’t stop you […]
Businesses can finally replace their old phone systems and get a far more flexible phone solution for a fraction of the cost. But it’s not just replacing one phone system for another. With Hosted voice, you get the benefits of a fully managed phone system, which means you’ll need fewer resident experts to handle things. What’s more, Hosted voice expands communications and productivity by providing a range of advanced features and functionality. And it does […]
The cloud will be discussed everywhere in 2011, but how much money actually is there in the cloud business? In a live webcast event this week, analyst firm IDC’s Research Vice-President Cindy Borovick forecast a $1.6 billion cloud market in 2011. Borovick’s forecast is not for the entire cloud services ecosystem, but rather is a subset of IDC’s data center and networking forecast. The $1.6 billion figure is IDC’s projection for network equipment revenues used […]
Being that we’re at the start of a new year and all, I thought I’d launch the 2011 newsletter by sharing predictions from a variety of network and systems management vendor executives. Many, of course, have high expectations regarding the continued maturity of virtualization and cloud computing within the enterprise and, along with that, a better understanding of the management challenges and how to go about addressing those effectively. Srinivas Ramanathan, CEO of performance monitoring […]