Cloud computing and business analytics are set to inject new life into the business process outsourcing (BPO) sector through reduced upfront costs and better use of the data. IT-enabled BPO is big business, but IT’s role is largely as an enabler of efficiencies. The IT infrastructures that support BPO can be fine-tuned to cut costs, but the best-performing BPO deals are using IT to innovate. Recent research from Accenture revealed that only 20% of BPO […]
BPO
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Several private clouds are now coming to market based on the Vblock technology developed by VCE, a joint venture forged by Cisco, EMC and VMWare. Last week I groaned inwardly as I saw not one, but two announcements plop into my inbox. First came Sungard’s “fully managed cloud offering”, and then a couple of days later CSC got in touch to brief me about the launch of CSC BizCloud, “the industry’s first on-premise private cloud […]
Cloud computing and business process outsourcing (BPO) will become increasingly popular with government IT departments during 2011 as funding cuts start to bite, according to analyst firm Ovum. In a report entitled 2011 Trends to Watch: Government Technology, analyst Jessica Hawkins predicts that consumption-based technologies that are delivered through the cloud will grow in use due to the cost-savings they can offer. “Because cloud delivery means a lot of infrastructure is owned and operated by […]
As the business process outsourcing (BPO) industry is expected to grow strongly this year, a software company encouraged call centers to cut capital and operational costs by using cloud computing. “There’s a new call center model in town. At the very least, you should do your due diligence to decide if it’s right for you,” inContact executive vice president Jim Tanner said in a statement issued Monday. Call centers — expected to grow by 28 […]