Cloud computing and business analytics are set to inject new life into the business process outsourcing (BPO) sector through reduced upfront costs and better use of the data. IT-enabled BPO is big business, but IT’s role is largely as an enabler of efficiencies. The IT infrastructures that support BPO can be fine-tuned to cut costs, but the best-performing BPO deals are using IT to innovate. Recent research from Accenture revealed that only 20% of BPO […]
procurement
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The cloud computing industry rolls along at a staggering pace. So much so that one of the biggest issues currently affecting adoptees is the speed at which it expands. It may sound like a badly made ’90s sci-fi flick, but ‘Cloud Sprawl’ is causing many a headache for IT directors across the globe. And while the term may have been first coined over two years ago, it appears it’s only now that we’re coming to […]
Next month – all being well – the UK Cabinet Office will lift the lid on what form the UK public sector Cloud Computing strategy will take. Notably absent from the national ICT strategy announced back in April, Cloud has not been forgotten, but the grandiose plans for an over-arching G-Cloud that were being formulated under the New Labour administration have been scaled down. Exactly what form the revised Cloud thinking will take remains to […]
There is no shortage of hype about cloud services, both positive and negative, but it is often difficult for potential customers to do an objective cost / benefit analysis. In addition to promising productivity and business process benefits, cloud computing can be very attractive to cut rapidly both capital and operating expenditure. There may, however, be unanticipated costs and risks in a move to online hosting of key data and applications. Perhaps surprisingly, and despite […]