With Voice over Internet Protocol (VoIP) intruding enterprise telecommunications systems, a number of technologies are being introduced to help enterprises manage the VoIP calls. The VoIP auto attendant is one such technology, which helps business offices manage inbound calls and route them to the correct person. A VoIP auto attendant, also known as a virtual receptionist, interacts with the caller to manage calls in a professional manner and enhance the efficiency of customer service. According […]
Hosted PBX
17 posts
One of the latest spin offs of business VoIP technology is the Hosted PBX. This technology allows small and medium sized businesses to have a sophisticated telephone system without the investment in telephone equipment. In fact, the entire telephone system is operated and maintained by your voice-over-ip service provider. A hosted PBX lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system. […]
In the future, mobile phones will dominate, with businesses moving to a ‘bring your own device’ strategy and voice virtualization will take on more importance in business’ networks according to survey results taken by business communications and collaboration software and services provider Mitel Networks. The survey found 53 percent of respondents felt that, in the future, mobile phones would become the dominant communication device in the workplace. These same responders also stated that their organizations […]
The cloud will be discussed everywhere in 2011, but how much money actually is there in the cloud business? In a live webcast event this week, analyst firm IDC’s Research Vice-President Cindy Borovick forecast a $1.6 billion cloud market in 2011. Borovick’s forecast is not for the entire cloud services ecosystem, but rather is a subset of IDC’s data center and networking forecast. The $1.6 billion figure is IDC’s projection for network equipment revenues used […]
Many companies are considering updating or replacing their current telephone systems in order to move to IP telephony or to have access to other modern features, such as UC (unified communications). As is true with other IT-enabled functions, a significant percentage of these companies are exploring or considering remotely hosted alternatives to premises-based PBXes. Several Focus community members have experiences and insights into hosted PBXes that can help decision-makers at these companies to make more […]
A recent survey has found that almost two-thirds of UK contact centres have either already adopted, or are looking to implement a remote working strategy. The survey, which questioned 100 UK contact centre managers across both the private and public sector, was conducted last week at Call Centre Expo by Siemens Enterprise Communications. The findings reflect technology industry analyst house IDC’s recent stated view, that the mobile worker population is increasing, with global numbers set […]
Hosted voice technology is an innovative new method for delivering enterprise phone system functions to end users. Part of the ‘cloud computing’ concept, a hosted voice system (PBX) acts exactly like a traditional desk phone, but instead of residing locally, all software and functions are housed in the meshPBX state-of-the-art data centers. You simply access your voice needs with a simple internet connection. Hosted voice offers numerous advantages in terms of cost savings, access flexibility […]