VoIP Auto Attendant Streamlines Your Small Biz Communications

With Voice over Internet Protocol (VoIP) intruding enterprise telecommunications systems, a number of technologies are being introduced to help enterprises manage the VoIP calls. The VoIP auto attendant is one such technology, which helps business offices manage inbound calls and route them to the correct person.

A VoIP auto attendant, also known as a virtual receptionist, interacts with the caller to manage calls in a professional manner and enhance the efficiency of customer service.

According to a report, a VoIP auto attendant helps small and mid-sized businesses project a big business image. It greets inbound callers with customized greeting messages according to the changing business hours, off-business hours and holidays.

An important feature of the VoIP auto attendant is that it provides call routing options like dialing by name, extension or department. Calls can be routed to mailboxes, groups, conference rooms, call queues, or additional auto attendants.

The auto attendant has the ability to handle multiple calls coming in simultaneously and route them to the correct person. Employees need not move from their place to attend the calls. In case the lines are busy and calls are unanswered, they can be diverted to a voice mail system.

By streamlining business communications, the auto attendant enhances the customer service experience. By reducing caller on-hold time, the software saves time and money and simplifies business communications, while also improving staff productivity.

As TMC’s Jaclyn Allard reported most recently, many organizations tend to overlook the fact that their auto attendant needs continuous monitoring and updating in order to perform efficiently and on a consistent basis. It is convenient to acquire a hosted phone service provider, which offers a bundled auto attendant with its service. But, which service is best, which auto attendant is going to properly and effectively assist your organization? Parlance, an auto attendant solution and service provider, explains four features you want to look for when selecting an auto attendant – one that will get the job done the right way, the first time and for a long time.

Source

Author
Recent Posts

Brian

Managing Partner at meshIP, LLC

Brian Byrne is the founder and Managing Partner of Dallas based meshIP, a technology services firm offering cloud computing strategies and services. He is an accomplished executive with senior management experience in all facets of the technology, telecom, cloud computing, and SaaS industries. He has proven success in developing, financing and executing strategic plans as well as launching new ventures. His background includes a record of significant achievement in international business development and his credentials include a MBA in Marketing and Management Strategy from the J.L. Kellogg Graduate School of Management at Northwestern University, a MS from the School of Computer Science at DePaul University, and a BBA in Finance from the University of Notre Dame.

He is also the inventor of the patented meshDETECT, Secure Prison Cell Phone Solutions.

LinkedIn Profile