In the contact center space today, the cloud is having a significant impact. Not only does this deployment model offer lower cost and greater functionality, it can also open up a broader reach for those operating in nearly every industry. In a recent Contactual white paper, the company took a broader look at the two biggest affects of the cloud on the traditional contact center. Cost Benefits of the Virtual Call Center With the integration […]
Cloud Computing
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Researchers from Swinburne University of Technology are looking for ways to reduce the high cost of internet data storage and retrieval in cloud computing. While cloud computing – which relies on remote, rather than local servers – offers almost unlimited capacity for data storage and processing, current usage charges mean the costs are expanding at the same near-limitless rate. Social media such as Facebook and Flickr are simple examples of cloud computing, but the drain […]
Meeting the requirements for cloud data security entails applying existing security techniques and following sound security practices. To be effective, cloud data security depends on more than simply applying appropriate countermeasures. Taken collectively, countermeasures must comprise a resilient mosaic that protects data at rest as well as data in motion. While the use of encryption is a key component for cloud security, even the most robust encryption is pointless if the keys are exposed or […]
Cloud computing is a reality, and it’s a force that I believe IT professionals need to come to terms with quickly. The economic motivation for cloud is high; business need for speed and agility is like never before, and the technology has reached a level where it makes prudent investments in cloud services not only possible but fast and easy. The cloud is here and it won’t go away, but what is it really, why […]
Zynga was created in 2007 with the idea that “play — like search, share and shop — would become one of the core activities on the internet.” Just 5 years later, the company has about 150 million monthly unique users in 166 countries, and has just filed for what could become one of the most important IPOs of 2011. There’s little doubt that Zynga is one of the fastest and most interesting growth stories on […]
Cloud Computing, which allows oganisations to share resources, software and applications, can bring radical change to public sector ICT services. Using the cloud will reduce costs and risks and bring scalability, and resilience. But many top managers believe the risks are too great. The author looks at the reality of Cloud Computing. It seems that board-level executives are not as keen as their IT professionals on the adoption of Cloud computing according to no less […]
Nearly half of small business owners do not believe cloud computing will help reduce their IT costs, according to a June survey of 1,000 independent business owners by Newtek Business Services. Newtek’s Authority Market Sentiment Survey, a monthly window into the concerns of independent business owners, found that educating small independent business owners regarding the benefits of cloud computing still has a long way to go. In addition, 42 percent of business owners surveyed prefer […]
Have you found yourself wondering what’s wrong with all of the marketing mavens out there in virtualization land? It seems that everything is virtualization and nothing is virtualization. Over the years, I’ve developed a tool or a model that has helped my clients better understand all of the layers of virtualization technology so that they could sort out what would be useful and what doesn’t fit in their world (or their network for that matter). […]
After a delay due to a complicated vendor-authorization process, the General Services Administration (GSA) is finally offering cloud computing services via its Apps.gov website. Federal agencies now can order from a menu of three Infrastructure as a Service (IaaS) offerings–cloud storage, virtual machines and Web hosting–from service providers that have received GSA authorities to operate (ATOs) to offer them. It was the process of acquiring ATOs that delayed the GSA’s plans to offer IaaS on […]
According to a survey carried out by hosted IT service provider Rise, 91 per cent of businesses strongly feel more needs to be done to educate end-users about the business benefits of adopting a Cloud infrastructure. The survey, conducted at a recent IT industry event, also identified that when it came to Cloud uptake the biggest concern for firms is where their data is being stored, with 64 per cent of surveyed participants identifying this […]