Business Turns to Hosted PBX

Businesses are rapidly switching on to the benefits a hosted private branch exchange (PBX) – or switchboard – environment.

That’s according to Graeme Victor, CEO of telecommunications solutions company Du Pont Telecom, who says several organizations have already adopted the new technology that aims to expand voice-over-Internet protocol (VOIP).

Victor says with the growth and maturation of the data networks and the changes in the interconnect agreements, it is now possible to run a company’s telecommunications with only an IP phone on each desk, resulting in capex and opex savings of some 35%.

He points out that VOIP-based PBX solutions deliver a combination of cost-effectiveness, scalability, and robust features, adding that they enable businesses to streamline communications, improve customer responsiveness and increase employee productivity; all while reducing overall telephony costs.

In contrast to a premises-based PBX phone system, notes Victor, VOIP-based solutions are owned and managed off-premises, and leased to a customer. This eliminates purchasing, installing, and the need to manage a full-featured IP or traditional PBX phone system, he points out.

”A business does not need to make even a nominal investment in equipment or infrastructure; nor does it have to worry about operating, maintaining or upgrading its network to support VOIP,” he says.

“Hosted PBX offers a remarkably cost-effective way for an organization to get high-end PBX features and all the business advantages of IP telephony exceptionally affordability and without risk, regardless of whether the company has one or 100 employees,” adds Victor.

Victor explains that a business with multiple branches and sites needs only one centralized attendant console to fulfil the traditional ‘switchboard operator’ role, should this be required.

He says this means any Internet-access line can become an extension of the office. “If employees’ laptops or mobile phones are configured as their ‘soft’ phones, they simply have to connect to an available Internet connection and immediately become part of the office telephony system, reachable on their office extension.

“It doesn’t matter whether they are at home, in the office or in traveling abroad – they will have access to all the functionality of the company PBX system, including automatic least cost routing of all outgoing calls,” Victor explains.

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Brian

Managing Partner at meshIP, LLC

Brian Byrne is the founder and Managing Partner of Dallas based meshIP, a technology services firm offering cloud computing strategies and services. He is an accomplished executive with senior management experience in all facets of the technology, telecom, cloud computing, and SaaS industries. He has proven success in developing, financing and executing strategic plans as well as launching new ventures. His background includes a record of significant achievement in international business development and his credentials include a MBA in Marketing and Management Strategy from the J.L. Kellogg Graduate School of Management at Northwestern University, a MS from the School of Computer Science at DePaul University, and a BBA in Finance from the University of Notre Dame.

He is also the inventor of the patented meshDETECT, Secure Prison Cell Phone Solutions.

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