The head of a toolmaker supposedly once noted that the company’s customers really didn’t care about one-inch drill bits; they cared about one-inch holes. Even if that story is apocryphal, it’s useful in illustrating something about how vastly different IT’s approach to assessing technology is from that of IT’s users. If IT were buying a drill, it would specify drill-bit hardness and revolutions per minute. It would want as many bit diameters as possible. It […]
technology decisions
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This time last year I took the rather brazen step of optimistically suggesting that IT spend would recover from its annus horribilis in the new year. But even with a record number of costly tech disasters around data loss and security, lessons still are not being turned into budget realities. It is apparent to me that, for a great number of organisations, recession may have technically left the building but in the world of IT […]