Unified communications is entering its own hype cycle, like that of cloud computing, virtualization, and color TV before it, as vendors tout their “me-too” solutions in a familiar history repeating itself pattern. UC brings together such capabilities as voice, videoconferencing, instant messaging, email, document sharing, and more into one user interface so employees of one company, their partners, and even customers can collaborate with each other across the corporate campus or across oceans. A recently […]
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