Ten main reasons why cloud technology is taking center stage in call centers: Flexibility of OPEX over CAPEX. The shift from upfront capital costs to ongoing pay-as-you-go operational costs means that cloud-based solutions offer contact center managers a way to deploy new technology and scale up or down in a cost-effective way. For outsourcers and […]

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Forecasts from the global analyst firm Ovum reveal that OTT VoIP will cost the global telecoms industry $479bn in lost cumulative revenues by 2020, which represents 6.9% of cumulative total voice revenues. However, new research Future of Voice provides some reassurance to operators that are fearful of the demise of traditional telephony. It suggests that […]

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An interesting infographic forecasting the change in the revenues and growth of cellular, land line and VoIP services through 2015. Source

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Building an effective communication strategy through the use of appropriate technology is a key to any successful enterprise, especially in today’s times. Communication technology has undergone a sea-change from just voice-based communication through telephone to the use of collaborative tools in communication, such as email, voicemail, instant messaging, video conferencing, smartphones and the like. In […]

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VoIP-over-VPN technology protects the privacy of corporate voice communications in industrial networks, while delivering the cost-saving and technology benefits of Voice-over-IP. By reducing or eliminating phone charges, consolidating infrastructure, and streamlining network operations and maintenance, Voice over Internet Protocol (VoIP) offers tremendous cost-savings for oil and gas companies and other industrial sectors. As with any […]

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Using the OSI network layer model as a basis, here’s how to derive a simplified three-layer model for SIP-based VoIP and corresponding threats and defenses. The resurgence of interest in VoIP to provide telephone services worldwide is often credited to the use of session initiation protocol (SIP) for signaling. Both residential and enterprise VoIP services […]

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Researchers have devised a new scheme for hiding secret data within VoIP packets, making it possible to carry on legitimate voice conversations while stolen data piggybacks on the call undetected, making its way to thieves on the outside. Called transcoding steganography or TranSteg, the method calls for setting a larger-than-necessary payload space in VoIP packets […]

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IP telephony encompasses a set of technologies enabling voice, data and video over existing IP-based LANS, WANs and the internet. Using voice over IP (VoIP) as the enabling technology to transport phone calls allows firms to eliminate legacy circuit-switched (TDM) systems and lower equipment costs by converging applications onto a single infrastructure, while browser-based interfaces […]

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If your organization doesn’t actively manage E911 location information you are increasing the odds that an emergency responder may not be able to find a 911 caller in need quickly enough to help. It’s that simple. What should be a no-brainer component of an enterprise workplace safety plan is too often overlooked or, worse, consciously […]

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Historically, business telecommunications has been a highly exclusive club of well-financed service providers who have been highly dependent upon business models that are pegged to over-subscription, product bundling and oligopolistic market control. Telecommunications infrastructure has been a world of very expensive, highly proprietary equipment and telecom applications such as voicemail, conferencing, three-way calling and caller […]

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