Channelling voice calls over IP networks has brought many advantages to enterprise communications, but it also creates some security risks. Though Voice over Internet Protocol (VoIP) services are available for both consumer and business markets, it is from the latter that most enthusiasm for it has come; for this reason, it is also where most […]

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A recent survey has found that almost two-thirds of UK contact centres have either already adopted, or are looking to implement a remote working strategy. The survey, which questioned 100 UK contact centre managers across both the private and public sector, was conducted last week at Call Centre Expo by Siemens Enterprise Communications. The findings […]

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