Ten main reasons why cloud technology is taking center stage in call centers: Flexibility of OPEX over CAPEX. The shift from upfront capital costs to ongoing pay-as-you-go operational costs means that cloud-based solutions offer contact center managers a way to deploy new technology and scale up or down in a cost-effective way. For outsourcers and […]

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A recent survey has found that almost two-thirds of UK contact centres have either already adopted, or are looking to implement a remote working strategy. The survey, which questioned 100 UK contact centre managers across both the private and public sector, was conducted last week at Call Centre Expo by Siemens Enterprise Communications. The findings […]

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Hosted voice technology is an innovative new method for delivering enterprise phone system functions to end users. Part of the ‘cloud computing’ concept, a hosted voice system (PBX) acts exactly like a traditional desk phone, but instead of residing locally, all software and functions are housed in the meshPBX state-of-the-art data centers. You simply access […]

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