Less than a decade ago I owned an advertising agency with 30 staff across three locations. As a digital agency our work was primarily email, internet access, document writing and sharing. To achieve and support that we had a dedicated room in Ipswich that housed switches and servers, back up facilities, racks and air conditioning […]

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Voice over Internet protocol essentially describes audio communication carried through Internet-based networks – basically, phone calls made over the Web, rather than through traditional phone lines. The term is also sometimes used to describe video-based communication carried over the Web from mobile devices, but is usually reserved for Web-based phone calls. For years, VoIP never […]

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Small and medium enterprises (SMEs) are beginning to use hosted Voice-over Internet Protocol (VoIP) solutions as an inexpensive substitute to in-house applications, a technical services provider believes. This is because hosted VoIP solutions remove hardware and in-house maintenance costs, a representative from PlanetMagpie has said. As a result, businesses are able to instead spend their […]

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As the business process outsourcing (BPO) industry is expected to grow strongly this year, a software company encouraged call centers to cut capital and operational costs by using cloud computing. “There’s a new call center model in town. At the very least, you should do your due diligence to decide if it’s right for you,” […]

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