Tag Archives: adoption

Cloud Adoption Increases Security for SMBs

Small and medium businesses have a lot to gain through adopting cloud computing, a recent research from comScore – sponsored by Microsoft – shows.

Not only would these companies benefit from important time and money savings when adopting the cloud, but they also see increased security levels, the aforementioned research shows.

According to the survey, which was conducted among both cloud and non-cloud SMBs in the U.S., India, Hong Kong, Malaysia and Singapore, most businesses who chose to make the move to the cloud consider it a great step in their evolution.

The study shows that SMBs are increasingly more confident on the benefits of cloud computing after adoption, and that twenty percent of companies spend less on security, while only 4 percent of non-cloud businesses suggest the same

Forty-one percent of cloud users considered the service provider as being entirely responsible for the security of their information, which suggests both the level of confidence in such services and that they need to be educated on their responsibilities on the area.

Fifty-seven percent of surveyed companies said that they felt that responsibility was shared with their cloud provider.

This also means that companies that offer cloud services have to ensure that their software is constantly updated so that they can meet the latest requirements in terms of security and reliability.

Richard Saunders, director, Trustworthy Computing, explained to Softpedia in a phone briefing that Microsoft is focused on improving the security of their cloud products.

Every second Tuesday, the Redmond-based giant releases security updates to users, in a process that also makes security updates delivery more predictable and transparent.

Microsoft is one of the main players in the provision of cloud services, with an offering that includes products such as Windows Azure, Windows Intune, Office 365 or Dynamics CRM, available for all customers interested in benefiting from public cloud capabilities.

Moreover, the software giant offers private cloud products as well, including Windows Server, SQL Server, Microsoft Exchange, Lync, SharePoint and the like, all of which are being periodically updated with patches for discovered vulnerabilities and with new features.

Of course, this does not mean that all targeted companies install these updates, due to a variety of reasons, including the costs and the lack of expertise to adjust the business to these updates.

Other findings of the survey also include:

  • Forty-five percent said it was easier to integrate systems.
  • Thirty-eight percent said they spent less time managing security.
  • Thirty-four percent were more confident in their company’s regulatory compliance.
  • Forty-two percent said the cloud made it easier for them to scale their business to explore new markets.
  • Forty-one percent said they were able to employ more staff in roles that directly benefit sales or growth.
  • Thirty-nine percent said they were able to invest in product development or innovation.
  • Thirty-seven percent felt that they benefited from improved agility and competitiveness.
  • Under Impacts, improved security and agility/competitiveness and better scalability are benefits perceived by cloud users.

All in all, it seems that cloud computing is indeed helping SMBs become more competitive and enjoy important savings and increased security levels.

However, not all of them consider the cloud as reliable. Those who haven’t adopted it yet are worried of transparency and identity security say that industry standards for cloud security would help them reconsider their position on the matter.

Non-cloud users are also concerned about security (40 percent) and the cost of transitioning (33 percent) to a new business model, yet the research shows that, in fact, they have nothing to fear on this.

However, Richard Saunders also notes that businesses need to make their own decision when it comes to cloud computing, but that they also need to make informed decisions, and that Microsoft is one of the companies focused on ensuring that this indeed happens.

Author: Ionut Arghire
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IT spending by SMBs up 15% in first quarter

Biggest spending is going towards tablets, cloud and virtualization, according to a new study.

Small and medium-sized businesses are spending more money on IT, including adopting tablets, cloud services and virtualization to a greater extent, according to Spiceworks’ State of SMB IT survey.

IT budgets at companies with fewer than 1,000 employees grew 6 percent in the first half of 2012 from the second half of 2011, and 15 percent year-over-year, according to the survey.

The average annual IT budget is currently $152,000, up from $143,000 for the second half of 2011 and the $132,000 reported for the first half of 2011, it said.

Much of the jump in SMB IT spending is due to tablet adoption, the Spiceworks study reveals.

SMBs are spending more on technology across the board, from hardware and devices, to cloud services and virtualization. For example, 62 percent have deployed or plan to deploy tablets within the next six months. That compares to the 50 percent reported for the second half of 2011, according to Spiceworks.

Also, 48 percent use cloud services and 64 percent use virtualization, compared to 28 percent and 54 percent for the first half of 2011, respectively.

While the growth of virtualization is tapering off, the respondents are virtualizing more applications — 3.1 applications versus an average of 2.1 applications a year ago.

The largest portion of IT budgets will be allocated to hardware purchases, followed by software and IT services, according to the survey.

The State of SMB IT survey included 1,498 respondents from around the world. About half of respondents were from North America; 33 percent were from Europe, the Middle East and Africa; 15 percent from Asia-Pacific; and 4 percent from Latin America, according to Spiceworks.

Author: Mikael Ricknäs
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End-Users Still Hazy On Benefits Of Cloud Computing

According to a survey carried out by hosted IT service provider Rise, 91 per cent of businesses strongly feel more needs to be done to educate end-users about the business benefits of adopting a Cloud infrastructure.

The survey, conducted at a recent IT industry event, also identified that when it came to Cloud uptake the biggest concern for firms is where their data is being stored, with 64 per cent of surveyed participants identifying this as a key issue. It also indicated that fears around security and potential loss of data were a big deterrent for businesses not investing in a Cloud infrastructure.

The research also highlighted that with over half of respondents still unsure about the business benefits of Cloud Computing, IT vendors need to take on a bigger role when it comes to educating end-users.

According to Steve Holford, a director at Rise, one of the biggest barriers to Cloud uptake is lack of education. “For a lot of firms, right from SMEs to large enterprises, Cloud uptake still remains something to be approached with caution. Last year, the message we were hearing from customers was: What is Cloud Computing? This year has seen that move on – people are aware of Cloud Computing but are unsure how this can be applied to their business. They understand that there are benefits to Cloud adoption but there is confusion around how this can be seen within their organisation.”

The key findings include:

• 95 per cent of end-users saw data security as one of, if not the most important factor when it comes to dealing with clients

• 86 per cent felt that data security and control were the main concerns around Cloud Computing

• Despite security concerns over Cloud Computing being addressed, over 35 per cent of end-users are still hesitant about investing in Cloud

• An incredible 91 per cent feel that the current level of education and information being provided around Cloud Computing is insufficient

• Of this 91 per cent, 60 per cent state it is the job of the IT vendor to provide better support, with 26 per cent seeing it as the role of the VARs and 14 per cent want greater input from the Government

Holford, concluded: “The results of the survey support the trends that we are seeing. Education is one of the biggest barriers to Cloud uptake, and getting end-users to understand the benefits of Cloud Computing, especially the benefits to them specifically, is key to driving demand. One of the key ways end-users can do this is by talking to IT service providers or resellers, who are fully equipped to inform, educate and update them on Cloud Computing, and discuss how Cloud can be applied to their business model. Security is another big concern for end-users and again, through speaking to resellers and IT vendors these fears can be addressed. The media also plays a key role – we are starting to see more articles cutting through the hype of Cloud Computing, to focus on more meaningful articles that will benefit and educate end-users. At Rise we understand the concerns and are working with our partners to drive better understanding and awareness”.

The survey, conducted in May 2011 at an IT industry event, surveyed a variety of resellers, distributors and channel partners from SMEs up to large enterprises regarding Cloud uptake.

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Survey Reveals Explosion of Public Cloud Computing Services

Avanade, a business technology services provider, recently released the results of a global survey which clearly reveals the rapid growth in the use of public cloud services. Now that cloud services are becoming more mainstream, it is causing growing pains for many companies. One in five executives surveyed admitted that it is close to impossible to manage the disparate cloud services within their organization. Close to 60 percent surveyed said that they are concerned about cloud sprawl which is the unmanaged adoption of public cloud services within an organization.

However, despite these challenges the survey also showed that cloud computing is maturing in the enterprise as CIOs are on looking at ways to leverage cloud services to achieve business benefits like improved flexibility, reduced costs and helping to speed time to market.

In a release, Tyson Hartman, global chief technology officer at Avanade, said, “As is true with many forms of technology innovation, consumer technology often has a way of secretly creeping into the enterprise. Today, public cloud services are in a similar situation. The barrier to entry for many cloud capabilities continues to lower and our research shows some are so easy to adopt, they are outpacing the ability of IT leaders to manage them effectively.”

One in five respondents admitted they have personally purchased a cloud service without the IT department’s knowledge. Close to 60 percent of companies report they have policies in place that to prevent such actions, yet respondents say there are no real deterrents to prevent them from purchasing cloud services on the side.

“While policy is a place to start, managing cloud sprawl requires a real cooperation and dialogue between CIOs and their business counterparts,” Hartman added. “It’s important that companies define a user-centric cloud strategy. With that strategy in hand, it’s much easier to have an open dialogue in discovering what cloud services are already being used, where the gaps are and what new technologies the company should leverage to drive business value.”

The survey also revealed three signs that showed cloud computing is maturing. Companies are now increasing investments to secure, manage and support cloud, there is a growing adoption and preference for private cloud and execs are starting to see cloud as a way to generate revenue.

Larry Beck, senior director, cloud strategy at Avanade said, “Any decision to begin using cloud computing requires forethought, planning and preparation. Companies must identify their business objectives, determine which applications are prime targets for moving to the cloud, prove the business case and ensure the technology fits. The journey to cloud is an evolution that will occur over time. IT professionals should start with a clear plan, sound analysis, proven methodologies and practices, and a strong line of communication to the user community and corporate executives.”

Conducted by Kelton Research, the “Has Cloud Computing Matured?” survey, conducted between March and April, surveyed 573 C-level executives, IT decision makers and business unit leaders at top companies located in 18 countries spread across North America, South America, Europe and Asia Pacific.

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Trust in Cloud Computing Grows

Nearly one in 10 organizations in the U.S. estimated they store more than $10 million worth of data in the cloud.

Semiconductor manufacturer AMD announced the results of a global research study on adoption, attitudes and approaches to cloud computing, surveying IT decision makers in public and private sector organizations across the United States, Europe and Asia-Pacific. The findings revealed global and regional trends in cloud computing adoption and usage, highlighting the importance of both infrastructure and workloads in considering a cloud computing model.

The survey found cloud computing is maturing rapidly, with 70 percent of respondents indicating they are either using or currently investigating cloud computing for remotely hosted applications or to store data. Of those organizations that have deployed cloud solutions, 60 percent reported that they are already seeing business value. Among current cloud users, 92 percent stated that infrastructure was an important part of their decision to move to a cloud computing model. As cloud adoption continues to increase, so does the value of the data that lives in the cloud.

Sixty-three percent of those using the cloud to host data estimated they store more than $250,000 worth of data in the cloud, and by evaluating this survey field alone as a sample of the industry at large, it can be estimated that billions of dollars in active data currently lives in the cloud.

“Based on the findings of this global study, AMD believes it is time for the industry to re-shape the way we think about cloud technology,” said Patrick Patla, general manager and vice president if AMD’s server and embedded divisions. “The findings point to the fact that while the era of cloud computing has arrived, there are radically different attitudes, approaches, concerns and levels of maturity depending on business environment.”

Ninety-two percent of respondents currently using the cloud stated that infrastructure was important in their decision to adopt cloud computing. Global private sector respondents also identified the workloads they believe most suited potentially for cloud computing as email, finance/accounting and Web serving, in that order. However, 63 percent of global respondents still view security as one of the greatest risks associated with the model.

For those currently using the cloud, 75 percent had the necessary IT skills to implement the solution versus only 39 percent of those who are currently investigating cloud today. Cloud users are able to access their services primarily via a PC (90 percent), followed by smartphone (56 percent), tablet (37 percent) and thin client (32 percent).

“As an industry, we must provide clear guidance about how to optimize hardware and software for all types of clouds, focusing on custom parts for specific workloads that are prevalent in the cloud and the appropriate balance of performance, power and cost efficiency they require,” Patla said.

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More Businesses Consider Dialing Up VoIP

Voice over Internet protocol essentially describes audio communication carried through Internet-based networks – basically, phone calls made over the Web, rather than through traditional phone lines. The term is also sometimes used to describe video-based communication carried over the Web from mobile devices, but is usually reserved for Web-based phone calls.

For years, VoIP never really caught on in the consumer market, and even less in the business world. Because the service is dependent on an Internet connection, call quality could vary widely from place to place, and at various times of the day.

However, in recent years, the wide adoption of broadband networks has made service quality much less of an issue. Indeed, today’s networks handle real-time video communication better than most networks handled audio communication just a few years ago. As such, small and medium-sized businesses are increasingly considering switching to the new means of making calls.

Already, there are various VoIP options available to businesses and consumers, including relatively inexpensive services from companies such as Google Inc., which offers the Google Voice product (although not in Canada). Apple Inc. also now offers Internet-based video-calling tools for some of its newer mobile devices, and Research In Motion Ltd. recently introduced a video-chat application for its PlayBook tablet.

But perhaps the most well-known VOIP product available today is Skype. Initially intended as a way for consumers to make free or cheap calls over the Web, Skype has grown to include some 700 million users today. In the process, Skype has introduced VoIP services focused on businesses as well as consumers.

And it is Skype that, in many ways, is leading the newest surge in business VoIP adoption.

Earlier this month, Microsoft Corp. bought Skype Technologies SA for $8.4-billion (U.S.) – the largest purchase in Microsoft history. Although it is still unclear just how wise a purchase the Skype acquisition was, the deal will have a profound impact on how quickly small and medium-sized businesses take up VOIP services.

That’s in large part because Microsoft plans to integrate Skype into just about all of its services, including its smart-phone platform and the kind of enterprise software already in use by millions of businesses.

That integration alone could be the push VoIP needs to hit critical mass in the business world, as new customers lure more new customers, and so on. Microsoft’s move will also likely spur new VoIP players such as Google, and established ones such as Cisco Systems Inc., to focus more of their efforts on the technology.

For businesses, the key advantage of VoIP is cost. Internet-based calls are often far less expensive than setting up a traditional phone system. The cost savings are also due to the ability to use one network for both data and phone services.

As more services, such as voice mail and text-messaging, become available in VoIP flavours, those cost savings begin to apply to more and more areas of business communication.

But there are still plenty of reasons why some businesses have opted to stay with traditional phone systems.

For one thing, the traditional network is usually more reliable, thanks to decades of investment in the infrastructure. Most businesses also already have existing communication networks, and may not be ready to replace what is usually a costly capital expense.

That’s why companies such as RIM have recently offered services that let businesses integrate VoIP and traditional phone systems, so that employees can send and receive calls on either network.

Those tools will prove vital in getting small and medium-sized businesses to make the leap to Internet-based communication.

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Small Businesses Lack Knowledge About Cloud Computing

“You don’t know what you don’t know” might be the expression most appropriate for small to medium-size businesses (SMB) when it comes to the benefits of technology and their business, according to an independent survey of more than 500 SMB decision makers released at National Small Business Week. The study, commissioned by Verio Inc., a provider of online business solutions to SMBs worldwide, showed that more than two-thirds of respondents are uncertain if they will purchase a cloud solution in the near future.

However, despite this lack of knowledge, respondents seek the benefits of a cloud offering, with 21 percent citing the ability to share resources and 20 percent citing on-demand resources as important, showcasing a need for education on cloud benefits specific to small businesses. With the proper knowledge and education on cloud technology, 20 percent of decision makers stated they were “likely” or “very likely” to implement a cloud computing solution in the next twelve months while almost ten percent were “likely” or “very likely” to implement in the next three months.

“This data clearly demonstrates that there continues to be a need for educating SMBs on the benefits of cloud and more importantly, correlating those benefits to their current IT requirements,” said Mitch Merrifield, senior director of managed computing solutions for Verio. “SMBs want to drive efficiencies, and cloud technologies are some of the most innovative solutions to assist them in doing that.”

The survey also found that 19 percent of SMB decision makers are looking to cut technology costs, an improvement from 30 percent from last year, so the SMB appetite to purchase IT solutions continues to grow. Other findings include a sustained focus on building out and maintaining IT infrastructure as well.

“There are several considerations, including use cases, benefits, applications and purchasing, when SMBs are deciding how to best implement IT solutions such as Cloud,” said Merrifield. “We believe as their understanding of these key factors and benefits evolve, this will significantly contribute to the adoption of Cloud technologies in 2011 and beyond.”

A recent report found SMBs are beginning to move toward cloud-based backup (as opposed to traditional technologies) to protect their company data. According to a Forrester Research survey whose goal was to discover the drivers for the move to cloud-based recovery tech versus traditional on-premises solutions, five percent of survey respondents indicated they use cloud-based backup today and 38 percent plan to employ cloud backup within two years, while 68 percent of respondents said they plan to move toward cloud-based backup to reduce costs.

Nearly half (48 percent) said they are moving to cloud-backup because they are more comfortable with the security of their data in these new environments. Speed of implementation/deployment was also cited (32 percent) as the reason for moving to the cloud.

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Risk Management in Cloud Computing

In a troubled economy, cloud computing seems like a great cost saving alternative and it is. Whether in good times or bad, any pragmatic cost saving measure is a ‘good’ measure.

Google, Microsoft, IBM and all other known and unknown cloud providers offer today’s CIO an array of major cost saving alternatives to the traditional data center and IT department. The temptation to put things on/in the cloud and sit back can be extremely compelling. But like everything that appears too good to be true, cloud computing comes with a set of risks that CIOs and CTOs would do well to recognize before making the plunge.

Before we get into the specifics of how best to manage risk when planning to move assets to the cloud, let’s look at a few numbers to help us understand what the Joneses are doing. Is cloud computing already mainstream?

ISACA’s 2010 survey on cloud computing adoption presents some interesting findings. Forty five percent of IT professionals think the risks far outweigh the benefits and only 10 percent of those surveyed said they’d consider moving mission critical applications to the cloud. In a nutshell, ISACA’s statistics and other industry published numbers around cloud adoption indicate that cloud computing is a mainstream choice but definitely not the primary choice.

While some organizations have successfully moved part or all of their information assets into some form of cloud computing infrastructure, the large majority still haven’t done much with this choice. So we ask, is it premature for organizations to have a cloud computing strategy? Au contraire! The CIO who has not yet begun to think of a cloud strategy may soon be left behind. In most organizations, there are definitely some areas that could be safely and profitably moved to the cloud. The extent to which an organization should move it’s information assets to the cloud and take advantage of the tremendous benefits by doing so is determined by the application of a risk assessment framework to all candidate information assets. For this, it’s essential to understand the risks and then have a mitigation strategy each.

Who accesses your sensitive data:
The physical, logical and personnel controls that were put in place when the data was in-house in your data center are no longer valid when you move your organization’s information on the cloud. The cloud provider maintains its own hiring practices, rotation of individuals, and access control procedures. It’s important to ask and understand the data management and hiring practices of the cloud provider you choose. Large providers like IBM will walk their clients through the process, how sensitive data moves around the cloud and who gets to see what.

Regulatory compliance: Just because your data is now residing on a provider’s cloud; you are not off the hook, you are still accountable to your customers for any security and integrity issues that may affect your data. The ability of the cloud provider to mitigate your risk is typically done through a process of regular external audits, PEN tests, compliance with PCI standards, ensuring SAS 70 Type II standards to name a few. You are responsible to weigh the risks to your organization’s information and ensure that the cloud provider has standards and procedures in place to mitigate them.

Geographical spread of your data:
You may be surprised to know that your data may not be residing in the same city, state or for that matter country as your organization. While the provider may be contractually obliged to you to ensure the privacy of your data, they may be even more obliged to abide by the laws of the state, and or country in which your data resides. So your organization’s rights may get marginalized. Ask the question and weigh the risk.

Data loss and recovery: Data on the cloud is almost always encrypted; this is to ensure security of the data. However, this comes with a price – corrupted encrypted data is always harder to recover than unencrypted data. It’s important to know how your provider plans to recover your data in a disaster scenario and more importantly how long it will take. The provider must be able to demonstrate bench-marked scenarios for data recovery in a disaster scenario.

What happens when your provider gets acquired: A seamless merger/acquisition on the part of your cloud provider is not always business as usual for you, the client. The provider should have clearly acknowledged and addressed this as one of the possible scenarios in their contract with you. Is there an exit strategy for you as the client – and what are the technical issues you could face to get your data moved someplace else? In short, what is your exit strategy?

Availability of data: The cloud provider relies on a combination of network, equipment, application, and storage components to provide the cloud service. If one of these components goes down, you won’t be able to access your information. Therefore, it is important to understand how much you can do without a certain kind of information before you make a decision to put it on the cloud. If you are an online retailer, and your customer order entry system cannot be accessed because your application resides on the cloud that just went down, that would definitely be unacceptable. It’s important to weigh your tolerance level for unavailability of your information against the vendors guaranteed uptime.

Cloud computing is relatively new in its current form, given that, it is best applied to specific low to medium risk business areas. Don’t hesitate to ask questions, and if necessary, engage an independent consulting company to guide you through the process. Picking a cloud provider requires far more due diligence than routine IT procurement. At this stage there is no clear cut template for success. The rewards can be tremendous if the risks are well managed.

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Business Market Plays Cloud Computing Catch-Up

The big spenders on technology are businesses and government agencies. They buy about 75 percent of the computing goods and services sold worldwide. Yet it is increasingly evident they are not driving the new ideas, excitement and powerhouse technology companies in ascent these days.

“The cutting edge of innovation is on the consumer side — digital technologies for consumption activity, play, entertainment and social-networked communication — and not in corporations anymore,” observed Timothy F. Bresnahan, an economist at Stanford.

Nowhere is that more apparent than in cloud computing, the technology industry’s buzz term for customers’ accessing information held in big data centers remotely over the Internet from anywhere, as if the services were in a cloud.

In the early days of computers, technology advanced because of government-financed research projects and work in corporate laboratories. Hobbyists developed the first personal computers, but it was only when I.B.M. entered the field in 1981, lending its seal of approval, that the PC industry really took off. Selling to businesses paved the way for the leading PC software and chip suppliers, Microsoft and Intel, to become giant corporations.

But marquee companies of the Internet era have made their names and fortunes mainly in the consumer market — both the first-generation Web winners like Amazon and Google, and the second-generation successes like Facebook and Twitter. And they have grown big and grown fast by offering search, shopping and social-networking services in the cloud.

Cloud computing, though, is more than a hyper-efficient means of distributing digital services. The cloud model is animated by a set of Internet technologies for juggling computing workloads in data centers far more efficiently than in the past — potentially reducing costs by about half, analysts say.

Yet to date, the large, established technology companies — and their businesses and government customers — have trailed in cloud computing. The marketing of the cloud, analysts say, is way ahead of real offerings by suppliers and its adoption by business customers.

But there are some recent signs of change. Last week, I.B.M. introduced a range of cloud services, including paying for computing resources like processing and storage on a metered pay-for-use formula, almost as if modeled on an electric utility. I.B.M. will offer customers an à la carte menu, in which they pay for different levels of guaranteed security, support and availability.

I.B.M., a bellwether in the corporate technology market, forecasts that it will have $7 billion in cloud revenue by 2015. Of the total, $4 billion will be customers shifting to cloud delivery from the company’s traditional software and services, and $3 billion is expected to be entirely new business.

“We’re moving to where the puck is going in this industry,” said Steven A. Mills, I.B.M.’s senior vice president for software and hardware. “And we’re more than willing to make this transition.”

In another industry move announced last week, Dell said that it would invest $1 billion over the next two years to build 10 new data centers and expand customer support, largely for cloud offerings.

The largest single customer for computing goods and services, the United States government, endorsed the cloud model this year. Vivek Kundra, the White House chief information officer, wrote a “Federal Cloud Computing Strategy” report, and identified $20 billion, or one quarter of the government’s total spending on information technology, as “a potential target” for migration to the cloud.

That document has certainly caught the attention of the government’s technology suppliers, like Lockheed Martin, the largest. “We’re keenly focused on cloud computing,” said Melvin Greer, a senior fellow at Lockheed Martin.

Still, the outlook is for an evolutionary shift toward the new technology spanning several years, even a decade or more, analysts say. People set the pace of technology adoption, and corporate data centers are filled with people whose skills and livelihoods are based on older technology and ways of doing things.

But technology managers, surveys show, are also genuinely concerned about security, reliability and liability if confidential corporate data resides on another company’s computers — and getting locked into proprietary clouds, controlled by one company. Standards groups are moving to set technical rules for sharing data across different clouds, including a working group established last week by the IEEE, a professional electronic and computer engineering organization.

“Cloud computing will become the new foundation for corporate information technology — it’s inevitable,” said Frank Gens, chief analyst for IDC, a technology research firm. “But there are a lot of concerns, challenges and inertia that will slow things down.”

There are also insurgents, like Amazon, that could speed things up in corporate cloud computing. Five years ago, the online bookseller and retailer decided to start a side business, offering computing resources to businesses from its network of sophisticated data centers. It called the new unit Amazon Web Services. It is a pay-for-use utility model, with customers paying from pennies to millions of dollars a month, says Adam Selipsky, vice president for product management.

Today, the customer ranks include Netflix, NASA, drug companies and major banks, which use Amazon’s data centers to remotely run Web applications that do tasks like tracking customer movie requests or running credit-risk simulations.

The Amazon cloud strategy, Mr. Selipsky says, mirrors its tactics in online retailing: build scale and efficiency, then cut costs and prices to gain market share. Amazon Web Services, he said, has reduced prices a dozen times in the last three years. “Most of that has been in the absence of competition,” Mr. Selipsky said, “because competitors have been so slow to emerge.”

Yet competition in the cloud market is intensifying. And that competition is taking shape across a number of fronts. It includes vendors offering basic computing resources like Amazon and Rackspace, joined by telecommunications giants like AT&T and Verizon that have entered the cloud business; companies offering ready-to-use applications tailored for businesses like Google’s online e-mail, document and collaboration services; Microsoft’s online version of its Office and collaboration tools; and Salesforce.com’s online customer management and collaboration tools.

Several companies also have built development environments on which programmers can build cloud software applications. Google has App Engine, Amazon has BeanStalk, Microsoft has Azure, Salesforce.com has Force.com, and VMware has Cloud Foundry, which was introduced on Tuesday. By 2014, IDC estimates that 30 percent of total spending on software applications in the corporate market will be for cloud applications.

Revenue from business cloud services — infrastructure resources, software applications and developer tools — was $22.2 billion last year, less than 2 percent of total technology spending, IDC estimates. But cloud revenue is growing at more than 25 percent a year, and will reach $55.5 billion by 2014, the research firm estimates.

Salesforce.com, founded in 1999, began selling customer-relationship software to businesses as an Internet service long before the industry began talking of cloud computing. Things built slowly at first, but Marc Benioff, founder and chief executive of Salesforce.com, says the turning point has come.

“What’s being called the cloud now is the future of enterprise software, but when I started in 1999 no one believed that,” said Mr. Benioff, who recently raised the company’s revenue forecast by 25 percent. “Sometimes you do have to wait them out.”

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Quarter of Enterprises Preparing For a Course of Tablets

A quarter of enterprise are using or planning to use tablet computers, according to a report from Forrester which surveyed over 2,000 executives across Canada, France, Germany, the UK and the US.

However, devices brought into the enterprise by staff are unlikely to be well catered for, as Forrester found that just two per cent support random or rogue devices, while 17 per cent are already trialling their own choice of model.

This is likely to change over time, as enterprise IT departments grow in confidence and are more assured about how to secure devices for use and the network against misuse.

Currently 70 per cent of respondents are worried about the security burden presented by consumer devices, and around 60 per cent are put off by the additional financial burden created by support requirements.

Enterprise use of the cloud is expected to grow, but again this will be influenced by departments other than IT. Forrester found cloud software creeping into organisations through departmental deployment, but official IT department adoption of the technology is flat.

Where IT departments are adopting cloud services they are likely to be more demanding of their providers, and will seek highly available and robust services, though at a budget-friendly price, the analyst added.

Server virtualisation is very much in use at enterprises, and Forrester said that over three quarters of enterprise respondents have virtualised some of their x86 servers, a four per cent increase against the same time last year.

Top hardware priorities for the rest of the year include server consolidation and virtualisation, to which 80 per cent of firms are committed, and an investment in automated virtual server management, which was cited by just under two-thirds of respondents.

By contrast, just 28 per cent of firms see the use of cloud services for virtual servers and storage as a priority.

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